Sorry, you need to enable JavaScript to visit this website.

Pay Icon

Get benefit advice

Please make sure you're not missing out on the help you may be entitled to. Our Revenues and Benefits advisors will be available to give you advice and help on a number of issues.

Come and talk to us and we'll be able to:

  • help you if you're struggling to pay your Council Tax
  • make sure you're getting all the Council Tax discounts and exemptions you're entitled to
  • help you to make a claim for Housing Benefit and Council Tax reduction
  • help you to report a change in your circumstances to your Council Tax account and/or Housing Benefit/Council Tax Reduction claim

​Middlesbrough House, Corporation Road

Monday: 8:30am to 4:30pm

Tuesday: 8:30am to 4:30pm

Wednesday: 8:30am to 4:30pm

Thursday: 8:30am to 4:30pm

Friday: 8:30am to 4pm

Neptune Centre, Ormesby Road

From 1 December 2019, we won't have benefit advisors based at the Neptune Centre. If you need to speak to a benefit advisor, please come to Middlesbrough House during the hours listed above.

Tuesday: 9am to 12pm, then 1pm to 4pm

Wednesday: 10am to 12pm, then 1pm to 4pm

Thursday: 9am to 12pm, then 1pm to 4pm

Thorntree Hub, Birkhall Road

From 1 December 2019, we won't have benefit advisors based at Thorntree Hub. If you need to speak to a benefit advisor, please come to Middlesbrough House during the hours listed above.

Monday: 9am to 12pm, then 1pm to 4pm

Wednesday: 10am to 12pm, then 1pm to 4pm

Friday: 9am to 12pm, then 1pm to 4pm

Hemlington Library, Crosscliff

Hemlington Library is closed for refurbishment until further notice.

From 1 December 2019, we won't have benefit advisors based at Hemlington Library. If you need to speak to a benefit advisor, please come to Middlesbrough House during the hours listed above.


Please note, if you visit any of the above places when a benefit advisor isn't available, you won't be able to leave your documents with anyone. Instead, please send us your documents using the online form.

When there is no benefit advisor available to speak to, you can still make a claim for Housing Benefit and Council Tax Reduction, or report a change of circumstances, using any of the public computers in Middlesbrough.