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Customer service

Customer service is what an organisation does to meet customer expectations and produce customer satisfaction. Good customer service is vitally important for all businesses, large or small. It creates customers who are loyal, because the service provide meets their needs.

A customer service apprenticeship provides skills which can be used in all job sectors and can be applied to many different roles.

Intermediate

City & Guilds level 2 diploma in customer service

Functional Skills - maths and English at level 1

Employment Rights and Responsibilities

Personal Learning and Thinking Skills

Advanced

City & Guilds Level 3 Diploma in Customer Service

Functional Skills - maths and English at level 2

Employment Rights and Responsibilities

Personal Learning and Thinking Skills

Entry requirements

There are no entry requirements however there must be a keen interest in providing excellent customer service and working as part of a team. A good command of English and maths, and the ability to achieve a minimum of level 1 in Functional Skills, is essential.

For further information

To register your interest please complete the online apprenticeship application form.

Phone: 01642 811400

Email: info@mcls.ac.uk

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