Middlesbrough Bus Station has scored a hat-trick by winning a national award for keeping passengers safe for the third year in a row.
The city centre travel hub, which welcomes up to 30,000 visitors each and every day, has been honoured with the Safer Bus Station Award.
The award highlights standards of good practice in security and reassurance for passengers and staff, and also recognises operators’ efforts to reduce crime and disorder, as well as fear of crime.
It is owned by Police Crime Prevention Initiatives – Secured by Design and is managed by the British Parking Association.
Ryan Davey, Area Manager of North East British Parking Association, said: “The Safer Bus Station Award scheme establishes standards of good practice and accredits individual bus and coach stations, whose operators have demonstrated a commitment to working with the local police force and other partners, to reduce crime and create a safe and non-threatening environment.
“Both myself and the Police Assessor, Steve Cranston, were very impressed with Middlesbrough bus station. Not only is the station clean and tidy, but the staff are all very friendly, welcoming and happy to help anyone within the station.
“This is not just an opinion gained from the assessment but also from personal experience when I have used the bus station. In addition to the signage and electrical signs for bus information, staff are always on hand to offer assistance.
“Local police officers and police community support officers are in regular attendance at the bus station. The police crime prevention team also hold “pop up shops” within the station to offer different types of crime prevention advice and promote their latest crime prevention campaigns. This type of partnership working should be applauded and is clearly working well within the station.”
Mr Davey also praised the station’s Dementia Friendly quiet room and its recently refurbished toilets which are now pay before use.
Cllr Denise Rooney, Middlesbrough Council’s Executive Member for Environment and Commercial Services, said: “We are incredibly proud to receive this award, particularly because it has been retained for a third time in a row and shows our commitment to keeping high standards.
“I want to place on record my thanks to all the staff who work in the bus station or contribute towards making it such a safe and welcoming environment.”
Pictured: (L-R) Ged McGreevy, Middlesbrough Council's Building Services Manager; Sergeant Elaine Clarke, Communities and Partnership Office; Denise Rooney, Middlesbrough Council's Executive Member for Environment and Commercial Services; Coleen Jennings, Security Guard; Angela Jacques, Bus Station Supervisor; and Ryan Davey, Area Manager North East British Parking Association.