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Access your social care records

If you contact us for information or ask for an assessment then we may ask you to give some of your personal details. We won't collect more information than what is needed to give you the support and services you need.

The Accessible Information Standard says that people who have a disability or sensory loss should get information in a way they can access and understand. It also says they should get support with communication if they need it. The law says that all organisations that give NHS care or adult social care also have to do what the standard says. Read more about making health and social care information accessible.

The information we have about you is kept private (confidential), and we will keep it, use it, and update it in line with the rules in the Data Protection Act 1998.

Sometimes, to make sure you get the best possible support, we might need to share some information about you with other people. We'll tell you before we do this, and we'll agree with you who we're going to share your information with.

We'll only pass your information to others without asking or letting you know first if there's a major risk of harm to you or others, or if we legally have to.

Anyone who gets information about you from us must keep it private by law.

If you want to know how to find out what information we keep about you, please look at the access to your records booklet.

To ask for a copy of your records, please fill in the access to your records form.