We make every effort to provide you with high quality services that meet your needs. We encourage any compliments, comments and complaints as they help us to improve our services.
If you are not satisfied with the service you have received from us, we hope that, firstly you will talk to the member of staff concerned or their manager. This may help to get the problem sorted out to everyone's satisfaction as quickly as possible.
If you'd like to make a complaint regarding a care home, personal care or enablement and support agency please contact them directly.
Compliments, complaints and comments form
If you feel that this hasn't solved the problem, we have a formal complaints procedure.
To make a complaint you can use our online form. The form can also be used to pay a compliment or give us any other comments.
Alternatively, please contact:
Phone: 01642 729815
PO Box 503
We will investigate the issues you raise and try to resolve your complaint as quickly as possible, tell you what we have done or will do, and put right any mistakes.