Home chevron_right Accessibility statement

Accessibility statement

This statement applies to the Middlesbrough Council website, which is owned and run by Middlesbrough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 400% without the text spilling off the screen
  • Navigate all of the website using just a keyboard
  • Navigate all of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • View the website using any device, for example smartphone, tablet, desktop computer
  • View any videos that we add to this website, ensuring they are accessible to all with audio or written alternatives available where required
  • View and understand content where we use colour. We will ensure that colours used have a sufficient colour contrast

AbilityNet has advice on making your device easier to use if you have a disability.

Please note this website may not function correctly if you're using an older browser, for example Internet Explorer. We recommended if you're using Internet Explorer that you use Google Chrome or Microsoft Edge instead.

How accessible is this website?


All of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. Any future issues that are discovered through routine testing will be added to this page.

What to do if you can't access parts of this website


If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording please contact us using the feedback section of this website.

We'll consider your request and get back to you within 10 working days.

Contact us with feedback and report accessibility problems with this website


We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact Middlesbrough Council's Digital team using the feedback section of this website.

Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility


Middlesbrough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that's not within the scope of the accessibility regulations


PDFs and other documents

Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations don't require us to fix PDFs or other documents published before September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we add to this website from this point forwards will meet accessibility standards.

How we test this website


This website is tested every 7 days. The tests are carried out by the Middlesbrough Council Digital Team using Monsido's accessibility reports and other online accessibility reporting tools. Required changes that are discovered as a result of these tests will be notes on this page and implemented within two months.

What we are doing to improve accessibility


There are currently no known accessibility issues on this website.