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Contact us

You may be able to get help or find the answer to your question on this website. Please make sure you've searched for the information you need before contacting us. This will save you time as our phone lines are very busy.

General enquiries

Phone: 01642 245432 (Monday to Thursday, 8:30am to 5pm, and Friday, 8:30am to 4:30pm)

Online via Twitter: @mbrocouncil

Post: Middlesbrough Council, PO Box 500, Middlesbrough, TS1 9FT

Contact a specific team

You may be able to find what you need, or make a payment or application, on this site rather than calling us.

Please note, your call may be placed into a queue before it's answered as our phone lines are very busy.

Business Rates

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Find details about paying Business Rates and claiming exemptions.

Do you need to provide evidence or ask a question about your Business Rates account? Use the revenues enquiry form.

Email: ndr@middlesbrough.gov.uk

Phone: 01642 726006

Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

To set up a Direct Debit to pay your Business Rates, call 01642 726006.

To pay your Business Rates by debit card, call the 24-hour payment line on 01642 726726.

Community support (crisis payments)

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If you're in crisis and need money urgently, you may be able to get a crisis award. Call the Community Support team on 08081 789 278 (Freephone).

Phone lines are open: 9am to 4pm (Monday, Tuesday, Thursday, and Friday), and 10am to 4pm (Wednesday).

You can also apply for a crisis award online, but it's quicker to call us.

If you need emergency help with food, the White Feather Project can help. They're open 7 days a week, from 9am to 10pm. You can call 07552 830185 for help.

Complaints, comments, and compliments

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If you want to make a complaint, pay us a compliment, or give us feedback, you can use the complaints and feedback form.

Council Tax

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Find details about Council Tax accounts, including property banding, discounts, or what to do if you're struggling to pay your bill.

Do you need to provide evidence or ask a question about your Council Tax account? Use the revenues enquiry form.

To set up a Direct Debit to pay your Council Tax, call 01642 726006. You can also get in touch with us using this number for general enquiries.

Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

To pay your Council Tax by debit card, call the 24 hour payment line on 01642 726726.

Environment

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Report an environmental problem online.

Street cleaning, road and pavement repairs, graffiti removal, street lighting, litter, fly tipping, abandoned vehicles, noisy neighbours, housing, and trees.

If you cannot report the problem online, call 01642 726001.

Free school meals

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Freedom of information (FOI)

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Make an FOI request online.

If you're unable to make your FOI request online, call 01642 729696 or 01642 729698.

Housing Benefit and Council Tax Reduction

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Claim Housing Benefit and Council Tax Reduction online.

Do you need to provide evidence or ask a question about your Housing Benefit or Council Tax Reduction claim? Use the benefits enquiry form.

Phone: 01642 726006

Our phone lines are open Monday, Tuesday, and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Thursdays, Saturdays, and Sundays.

Press and media

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Angus Hoy
Communications Manager
Phone: 01642 729502
Email: angus_hoy@middlesbrough.gov.uk

Mike Brown
Senior Digital Communications Officer
Phone: 01642 728745
Email: mike_brown@middlesbrough.gov.uk

Social care (adults)

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Email: adultaccessteam@middlesbrough.gov.uk

Phone: 01642 065070
Minicom: 01642 726980

Out of hours phone: 01642 524 552
Minicom: 01642 602346

Find out about reporting an adult safeguarding concern.

Subject access request

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Universal Credit

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You'll need to contact the government for everything to do with Universal Credit, including how much you're paid, when you're paid, if your circumstances have changed, why your payments have been stopped, and any complaints.

You can contact the Universal Credit helpline by calling 0800 328 5644.

Make a complaint about Universal Credit.

Website feedback

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If you have feedback about a specific page on our website, you can use the feedback form to let us know.

Any enquiries not relating to the website will be deleted and not forwarded on. Please do not send us confidential information.

If you can't find the right contact details on this page or elsewhere on the website, please call the general enquiry number (01642 245432).