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Information for Landlords

Middlesbrough Landlord Portal

If you need information regarding benefit payments and amounts, you can get this information from the Middlesbrough Landlord Portal. If you've been given access to the portal and already have a username and password, please go straight to the Middlesbrough Landlord Portal.

If you receive payments directly, rather than from your tenants, and you'd like access to the Middlesbrough Landlord Portal, please contact

Your tenants can also access Middlesbrough Council's online services. To speed up the process of a tenant claiming benefit, you can help them to complete the online benefit claim form when they sign their tenancy agreement.

Tenants in arrears

There are safeguards in place to protect the interests of landlords and their agents under the Housing Benefit scheme. We must make Housing Benefit payments directly to the landlord or their agent where a tenant is eight weeks or more in arrears with their rent, and it's in the interest of the claimant (tenant) to do so.

Under the Housing Benefit scheme we also have the discretion to make payments directly to the landlord or agent if we think it's in the interest of the claimant to do so, and the claimant is 'likely to have difficulties managing their financial affairs', or they're unlikely to pay their rent.

When reaching a decision under any of these provisions, we also consider whether the landlord or agent is a 'fit and proper person' to receive direct payments.

To make a request for direct payments, please complete the general enquiry form.

Can Housing Benefit be paid to a landlord?

Where the council considers a tenant to be vulnerable or unlikely to pay their rent, the council can decide to make payment directly to the landlord. This will only be for a short period of time until the tenant is able to manage their own finances. This is known as the Safeguard Policy. If you think your tenant is vulnerable or unlikely to pay their rent, please contact the Housing Benefits Office on 01642 726005.

Please complete the general enquiry form, giving details of why you are requesting direct payments. You can also use the form to upload any supporting evidence. 


If Housing Benefit has been overpaid, it may be necessary to recover the overpayment from a landlord. This will happen if we believe the landlord or their agent should have been aware of the circumstances which led to the overpayment.

If you don't agree with our decision to ask you to repay an overpayment, you can ask us to look at our decision again. Full details will be provided on the overpayment notification letter sent to you. It's important that you do this within one calendar month of the date of the notification if you don't agree with our decision.

Please complete the online appeal form to ask for a review of our decision.

Useful forms for landlords

Landlord Housing Benefit questionnaire

You must complete this questionnaire when you let your property to a member of your family or a friend. Please answer all questions relevant to you on the form. If we receive an incomplete form or have insufficient information, this may cause a delay in working out your tenant's benefit entitlement.

Complete the landlord Housing Benefit questionnaire online.

New landlord declaration form

If your tenants claim housing benefit in the Middlesbrough area, and you expect direct housing benefit payments as a result of an application made by one of your tenants, we'll need to gather relevant information from you. A declaration must also be signed. Please download the attached form complete and remember to sign it. 

Before Housing Benefit can be paid we'll need to see proof of ownership for the property you are renting out. Please remember to attach a copy of this when you return your declaration. Acceptable proof of ownership is a Land Registry document, or a completion statement or solicitor's letter from the time of purchase.

Download the new landlord declaration form.

Once the above declaration form is signed and completed you can upload the form along with any evidence via an online form.

Sharing information

Under the Data Protection Act 1998, we only share information with private landlords regarding a housing benefit claim if we have permission from the claimant. The declaration on our claim forms must be completed by the claimant in order for us to share information with a landlord or third party.

Sharing information can help us deal with a claim more quickly and reduce the chance of rent arrears. We may contact you and ask for information regarding a tenancy to help us make a decision on a claim for benefit.

We don't share information about personal or financial circumstances with landlords.