Please note, if your tenant is claiming Universal Credit, you won't be able to find out about those payments on the Landlord Portal or by calling us. Please speak to your tenant directly.
If you need help, please read our Landlord Portal user guide (opens in new tab), which gives instructions on how to use the portal.
If you can't find what you're looking for in the guide, please email firstname.lastname@example.org.
New Landlord Portal
We've updated our Landlord Portal. If you're a landlord registered with us and we hold a valid email address for you, we sent you information about the new Landlord Portal via two emails. The first email provided a link to the new website and also confirmed your new username. The second email included a temporary password to allow you to access the system.
If you're a landlord who is registered with us and we don’t hold a valid email address for you, please contact us at email@example.com and we will arrange access to your account for you.
Accessing the Landlord Portal
If you receive direct payments in respect of tenants' Housing Benefit and would like access to the Middlesbrough Landlord Portal, please contact us via email to firstname.lastname@example.org
Resetting your password
If you're unable to access your Landlord Portal account and need to reset your password, please use the landlord online contact form.