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Home chevron_right Benefits and support chevron_right Our performance

Our performance

Revenues and Benefits Services continues to be successful in meeting the government Customer Service Excellence standard. We've held this award for over 25 years, and it recognises our ongoing commitment to customer satisfaction and the high quality, customer-focussed service which the people of Middlesbrough have a right to expect.

In this section you can find out more about how we're doing. You can see data on the feedback we've had from customers on our services, as well as our performance against our targets.

If you want to give feedback

Your comments and suggestions are important to us. If you'd like to compliment us on our service or have any suggestions on how we can improve the service we provide, you can use our online complaints and feedback form.

If you have a problem, please get in touch with us first. Most problems can be cleared up easily. If you're still not satisfied, you can use the complaints procedure. The easiest way to make a complaint is by using the online complaints and feedback form.

Find out more about the complaints procedure.