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Help to keep warm

Staying Put Agency


Cold winter weather is a big concern to many older, vulnerable, and disabled people, and often they don't know how to get help and support.

We can help you by providing:

  • winter warmth essentials, like fleeces, blankets, hats, gloves, and shoe grippers
  • boiler servicing and repairs 
  • emergency loan heaters
  • practical advice and support

For help, contact the Staying Put Agency by calling 0800 5875 184 or emailing stayingputagency@middlesbrough.gov.uk.

Local advice about gas and electricity


Middlesbrough Affordable Warmth Partnership gives free and independent advice on your household energy bills. This includes:

  • making sure you're getting the best energy deals
  • help with applying for the Warm Homes Discount and Priority Services Register
  • arranging payment plans
  • help with applying for fuel debt write-offs
  • energy saving advice
  • checking your eligibility for boiler replacement and insulation schemes
  • referrals for emergency heating, benefit checks, and more

For more information, call the Freephone line on 0800 3047084 or email warmhomes@mencity.org.uk.

Stay Safe and Warm


The Cleveland Fire Brigade Stay Safe and Warm scheme is free, and open to anyone living in Cleveland. No age restrictions apply.

Through the scheme, you can borrow heaters and other equipment as needed (after a free home assessment). So whether you have a short-term problem like a boiler breakdown, or an ongoing heating issue, they can help.

Call 01429 874063 for help. The line is open 24 hours a day, 7 days a week, and they aim to respond within an hour of being contacted.

Feeling like you can't cope?

We know that it's scary when you don't know if you'll be able to buy food or pay your next bill. If you're feeling anxious, depressed, or like you've run out of options, please reach out for help.

The Tees, Esk and Wear Valleys crisis service is open 24 hours a day, seven days a week. They will listen without judging you, support you, and help you with what to do next. You can call them on 0800 0516 171, for free. Please don't suffer alone.