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Feedback on the Stronger Communities Middlesbrough team

We've collected some of the great feedback we've had from people we've helped, and other organisations we've worked with.

Rozie helped me. She was good to me. She prepared my CV, she helped me make it. She helped me to get volunteering last year. She is good, I love her. She does everything when ask her. She supported me in applying for work with Amazon.


I'm so happy, I don't know how to express my happiness. After my first salary I will definitely invite you something.


Looking for and finding a job, preparing a CV, getting to know the types of jobs in various companies and becoming a participant in job training are some of the many things you Rozie has done for me. She helped me find what is important in my life. Her lightness is nice.


Thank you all for the assistance and invaluable supported provided to facilitate the move of the family. Just wanted to appreciate the wonderful job you have done. You have always promptly responded to my emails, messages and phone calls. Working with you has been a great pleasure and lovely experience. I am sure that the family will be well looked after at Middlesbrough. Hoping to work with you again! - Hertfordshire County Council


I want to specifically thank the honourable council leadership and their colleagues for the well-organized and well-coordinated efforts that went into making today enjoyable. Everyone had a great day, and a particular thanks goes out to dear Uzma and her colleagues Liza and Gopal for their hard work and invaluable assistance. I hope you have more success in every area of your life.


Good afternoon. On behalf of the Ukrainians of Middlesbrough, we would like to thank the newest team member Liza for her support at the wonderful debut excursion on 02.06 to Danby and Saltburn. A very educated and tactful girl, she knows how to listen and find mutual understanding with people with completely different mentalities. If there is an opportunity for further activities, we petition for its encouragement.


Rozie has really helped me out a lot I will definitely refer someone to Rozie. I am really grateful for her support.


Thanks Rozie you are wonderful... You do your job well.


As you know that driving licence is one of the important things is in the UK and all Afghan families that evacuated in the UK try to take their driving license, and after I came here in Middlesbrough I decided to take my licence and fortunately I passed my practical test in the first time and I would like to say that the most important things I learned from the theory classes which conducted by Mrs. Uzma that I could pass the test. I wanted to first of all appreciate Mrs. Uzma for conducting the theory class, and secondly, to say that conducting this class will be very effective for other Afghan families. Once again, I thank you for all your cooperation with Afghan families.


I appreciate you.


When a person gets their papers they don’t know what to do. Thankfully due to this project there is somewhere for people to ask questions and get the help they need to start looking for work. The support received is amazing. I'm so grateful.


As I am a refugee myself and just got granted a year ago I can tell you that if it wasn't for my STEP advisor Rozie I wouldn't be where I am now and gained all the experience I got.


Thank you for today's holiday for our children! Everything was wonderful, interesting and fun! Thanks to you and your work, our children feel great and are happy, despite the fact that many are separated from their fathers. Thank you very much for your kindness and help! It means a lot to us! We will always be grateful to you!


You and your team have done an awesome job for so many families today, and over the last year! There is no one better than you and your team! You are awesome. A true example of good practice, a benchmark for others to aspire to.


Thank you for a wonderful holiday! Thank you for everything you do for us! For your support! For your help! Because you are now in our families! THANK YOU!!!


Thank you for a great holiday. We thank you!


Thank you from the bottom of my heart for your understanding, for kindness, sensitivity, sincerity, support! Nice to know that such people are around. I wish prosperity, good, well-being, harmony, and happiness!


I thank you very much!!! Thank you for everything you do for us Ukrainians!!! You have a big kind heart!!! Thank you!!!


Thank you so much for yours and Tania's support, you have been brilliant.


Hi Rozina, I passed the exam. Thank you so much all your help.


Thank you so much for your support, we really appreciate it


Middlesbrough Council have been amazing! My guest was possibly one of the first to arrive here in April. They have been very supportive, attending meetings weekly, advising us every step of the way. Inviting us to other local meetings to promote community cohesion. It has truly been a team effort and I am so grateful for their help.


Thanks so much for your amazing support. I would like to let you know that I’m going to start ‘access to higher education engineering’ course at Middlesbrough College for one year then university hopefully. Thanks for helping me out.


Thanks for helping me, god bless you.


Good morning sir, thank you so much for the email, GOD bless you. I appreciate so much.


I am very appreciate you and thanks you so much.


The LAASLO have enhanced the quality of the work as they are present in the community and signpost new arrivals to the orientation sessions. They are visible in the community and offer immediate support, they have vast knowledge of support services in the area.


I do believe the LAASLO has become a positive project and supports the most vulnerable migrants who live in Middlesbrough.


Just I would like to say for Jolande and Andy for their kind and professional help in all regards.


The team has transformed the experience of asylum seekers and refugees, and there is more support for frontline services and the VCS. Their presence in the community has been positive and welcomed.


Dear Andy and Jolande, I'd like to pass on the very positive comments I've heard already about your new service.


Friends of families whom you've recently supported have told me how very much they've appreciated your 'rapid response'!


Vital help with issues such as opening a bank account, registering for benefits and setting up utilities (not to mention practical help with actual moving) has been really valuable. From my own experience of spending literally hours helping people with limited English with 'paperwork problems' and becoming part of the 'system' I'm sure that your support will be invaluable.


In fact I happen to know that as well as people asking why they didn't receive such help themselves, reports of what you've already done is spreading very quickly through the asylum seeker population - you're going to be very busy!


The LAASLOs have been instrumental in lessening the strain on frontline services and improved the support for refugees.


Actually we get to thank you for your wonderful services and the great helping to us.


Hi madam. Just want to say a huge thank you to you. Finally, one major problem is resolved today. All this is possible coz of your support. Thanks again.


Thank you very much my brother for helping.


So really, I have never met someone like you. You are very kind.


Hi madam [...] everything is sorted. Just want to say huge "thank you" to you and Steve. It wouldn’t be possible without your help. I really appreciate the way you take interest to sort out the issues. Thanks you so much and stay bless. If I feel any problem I will let you know.


Thank you for your kindness.


You and Ailsa are a piece of heaven on the earth.


Thanks for expression. I wish all positive activities and kindness that you have come to you more than 1,000,000 times.


Thank you very much for all the help before. Now I work for Amazon. I always remember you my dear sister and teacher. You are in my heart like a million thousand dollars.


You have done a lot of great job, despite Covid restrictions. In fact you are the real Frontline worker and I wish you that this fact influence on your salary (positively). As for the moral rewards you, probably, must feel it and your good deeds will support you in life.


Good morning, thanks a lot for your assistance. I have eventually got a house with bath through Housing Solutions. I really appreciate your words of encouragement and the kind words. I just realised after getting leave to remain, someone can still get traumatised and feel like running away from it all. Thanks for helping me through the journey and for helping me settle here in Middlesbrough.


Thank you very much for all help and support, it really a great help. I have applied to different jobs, hoping to settle down soon. I think it is time for you to extend that help to someone else as am beginning to settle down now and the lockdown will be lifted soon. I am confident that I can manage on my own. God bless you and your team for over one year of help and assistance. The only thing I can say is A BIG THANK YOU.