We always try to give you the best services possible, but sometimes that does not happen. Making a complaint can help fix problems and make sure they do not happen again.
Please note, we can only accept complaints about the council. If you're complaining about a school, care home, home care provider, or any other support service, you must contact them directly.
Lots of problems can be fixed without needing to make a complaint. You can talk to the staff member concerned (or their manager) about what's happened and what you'd like them to do.
If that does not help, you can make a complaint.
Get help from an advocate
If you're a child or young person, you may want an advocate to help you. An advocate helps you to decide things and speak up about what you want and need.
The Children's Complaints Officer can help you get an advocate. Or you can get one yourself by speaking to the National Youth Advocacy Service (NYAS). You can email firstname.lastname@example.org or call 0808 808 1001 to ask for help. You can also go to the NYAS website to find out more.
Make a complaint
If you'd like to make a complaint about our services, the quickest way to do this is online. We do not normally accept complaints about events or issues which happened more than 12 months ago.