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Privacy notice - Family Hubs

Who are we and what do we do?


Middlesbrough Council operates Family Hubs that provide the ‘Start for Life’ programme supporting families from pregnancy, through a child’s early years until they reach adulthood.

What type of personal data do we collect and how do we collect it?


We collect personal data directly from you and from other organisations including name, address, contact details, dates of birth, gender, family makeup and needs, housing needs, household financial information, relationship information, education employment and training needs, activity attendance, first language and additional language needs. If relevant, we also collect ‘special category data’ including information about health data, religious and philosophical beliefs, race or ethnic origin, sexual orientation, and sex life.

How the Law allows us to use your personal data


We use information where we have a ‘legal obligation’ or ‘public task’ and to deliver our ‘health and social care’ services. Some of the legislation that allows us to do this includes the Childcare Act 2006, Children Act 1989 and 2004, Working Together to Safeguard Children statutory guidance, the Special Educational Needs and Disability (SEND) Code of Practice.

What is your personal data used for?


We use personal data to access to early childhood services for families and to improve the well-being of young children and those who are school age and above. Some of the services that we deliver include school readiness, play and learning, information and advice, infant feeding, benefit and debt advice, youth services, early help, specialist support services for children and young people with special educational needs and disabilities, and youth justice services.

We use data to make sure our services are accessible and also to support the health and safety of our customers, staff, and partners.

Will your personal data be shared?


We also share information with other agencies who work in our Family Hubs including health visiting, midwifery, speech and language therapy, support services for young fathers, literacy support, services for families where their baby has passed away, emotional and financial support services, and positive parenting  programmes.

Where we have a concern about a vulnerable child, young person, or adult, we share information with other Council Services including Children’s Social Care, Adult Social Care, and Police.

How do we keep your personal data secure?


We use the following measures to ensure that your personal data is secure: data protection and security policies, information security incident reporting, data and device encryption, system and data access controls, user accounts and passwords, physical and environmental security, staff vetting practices, staff training and awareness, data back-ups, ICT network penetration testing, and business continuity and disaster recovery plans.

How long will we keep your personal data?


We only keep your data for as long as the Law requires it, and this is set out in our ‘Records Management Retention Schedules’.

Is your personal data processed overseas?


We do not send personal data outside of the United Kingdom.



We do not use information for direct marketing. However, where you have asked for information about services we will share your information with advice services provided by us and our partners as part of our ‘public task’.

What are your information rights?


Your Information Rights are set out in law and, subject to some exceptions, you have the:

  • Right to rectification - to ask for information to be corrected
  • Right to erasure - to have your personal data deleted
  • Right to object - to how your data is used
  • Right to restriction - to request limits on how your data is used
  • Right to portability - to request that we move your data to another organisation
  • Right of subject access - to request a copy of data the Council holds about you

Making a complaint


If you have a concerns about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office. Visit the website of the Information Commissioner's Office.



If you would like to discuss anything in this privacy notice or your information rights, please contact:

The Data Protection Officer
Middlesbrough Council
PO Box 500

Phone: 01642 245432