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Privacy notice - STARS Sensory Support Services

Who are we and what do we do?


Middlesbrough Council provides a sensory teaching advisory and resource service (STARS) for children and young people aged 0-25 with hearing, visual, or multi-sensory impairments across the Middlesbrough, Hartlepool, Stockton, and Redcar and Cleveland areas.

What type of personal data do we collect and how do we collect it?


We collect personal data such as name, date of birth, address, contact details, gender, parent/carer and guardian details, and information about children’s education. We collect Special Category including health information. We often obtain this information directly from parents/carers or guardians, schools, health professionals and the local health visiting services.

How the Law allows us to use your personal data


We use personal data where we have a ‘legal obligation’ and to carry out our ‘public tasks’.  We use special category data where there is ‘substantial public interest’ on the basis of law. Some of the laws that allow us to use personal data include the Children’s Acts 1989 and 2004, the Children and Families Act 2014, the Special Education Needs and Disabilities (SEND) Statutory Code of Practice, and the Equality Act 2010.

What is your personal data used for?


We use personal information to provide support to children and young people with hearing, visual, and multi-sensory impairments in the local area and schools, academies, and educational settings and for safeguarding reports or risks to staff. We consult with children, young people and their families when reviewing local SEND and social care provisions and developing and reviewing the ‘Local Offer’. We also evaluate and improve our impact on supporting young people with a sensory loss to ensure the appropriate services are being provided.

Will your personal data be shared?


We share your personal information where the law allows or requires us to do so with third parties including health services, Schools, academies, educational settings, and the Department of Education.

How do we keep your personal data secure?


We use the following measures to ensure that your personal data is secure: data protection and security policies, information security incident reporting, data and device encryption, system and data access controls, user accounts and passwords, physical and environmental security, staff vetting practices, staff training and awareness, data back-ups, ICT network penetration testing, and business continuity and disaster recovery plans.

How long will we keep your personal data?


We only keep your data for as long as the Law requires it and this is set out in our ‘Records Management Retention Schedules’.

Is your personal data processed overseas?


No, your personal data is processed and stored only in the United Kingdom.



We will not use this personal data for any direct marketing purposes. However, we may use your contact details to send you ‘public service messages’ such as reminders about equipment maintenance, appointments, or events.

What are your information rights?


Your Information Rights are set out in law and, subject to some exceptions, you have the:

  • Right to rectification - to ask for information to be corrected
  • Right to erasure - to have your personal data deleted
  • Right to object - to how your data is used
  • Right to restriction - to request limits on how your data is used
  • Right to portability - to request that we move your data to another organisation
  • Right of subject access - to request a copy of data the Council holds about you

Making a complaint


If you have a concerns about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office. Visit the website of the Information Commissioner's Office.



If you would like to discuss anything in this privacy notice or your information rights, please contact:

The Data Protection Officer
Middlesbrough Council
PO Box 500, Middlesbrough, TS1 9FT
Phone: 01642 245432
Email: dataprotection@middlesbrough.gov.uk