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Privacy notice - Stop Smoking Service

Who are we and what do we do?


Middlesbrough, Redcar & Cleveland’s Stop Smoking Service provides expert advice, support and medication to help you stop smoking for good. It offers free one-to-one support along with stop smoking medicines, available for the cost of a prescription. Studies show that you are four times more likely to quit for good with support from the Stop Smoking Service.

What type of personal data do we collect and how do we collect it?


Information you give us you will provide the following information during your initial session with the practitioner this will include name, address, email address, phone number and registered GP.

Information we collect about you in order to provide you with the best possible service to facilitate you stop smoking we may collect information from the following source


Information we receive from other sources we may receive information about you if you have used other services, in this case you will have been informed that this would be forwarded to this service. This can be from the following sources:

  • GP surgery
  • Midwife
  • Pharmacy
  • Hospital

How the law allows us to use your personal information


You will have entered into a contract with us and given consent at the time of referral.  We will also be processing special category information in relation to your health.  You will have freely provided the information and consent to the service.

What is your personal data used for?


Information you give to us

We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other Public Health England services we offer that we feel may be of interest to you, you can opt out of receiving any communication we send you relating to this at any time;
  • If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services we feel may be of benefit to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, you can use the relevant box situated on the form on which we collect your data (the registration form).  This is collected during the registration and recorded on the Quit Manager system. Consent can be withdrawn at any time and your details removed from the system.
  • to notify you about changes to our service;
  • To ensure that content from our site is presented in the most effective manner for you.
  • To provide anonymised statistical information in relation to Department of Health

Information we collect

To provide you with the best targeted service we can offer in order to assist with your success to stop smoking.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above.

Will your personal data be shared?


We may share your information with third parties.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Public Health England, our customers, or others.

How do we keep your personal data secure?


We will store your information securely on Middlesbrough, Redcar & Cleveland Quitmanager system. Information is then held whilst you are in involved with the service, previous quit attempts are relevant to current care and held, however only previous provider, quit dates and outcomes are held.

How long will we keep your personal data?


We will retain your information for 2 years following this timeframe we will then anonymise all your information so we can continue to use statistical data relating to the delivery and success of our service.

Is your personal data processed overseas?


Your information is never transferred overseas.



We will only send you information about our services and/or products if you have agreed for us to do so or we are sending you information in relation to similar services you have received in the past.  You can opt out of this at any time by letting us know by unsubscribing or replying with your request.

What are your information rights?


Your Information Rights are set out in law and, subject to some exceptions, you have the:

  • Right to rectification - to ask for information to be corrected
  • Right to erasure - to have your personal data deleted
  • Right to object - to how your data is used
  • Right to restriction - to request limits on how your data is used
  • Right to portability - to request that we move your data to another organisation
  • Right of subject access - to request a copy of data the Council holds about you

Making a complaint


If you have a concerns about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office. Visit the website of the Information Commissioner's Office.



If you would like to discuss anything in this privacy notice or your information rights, please contact:

The Data Protection Officer
Middlesbrough Council
PO Box 500, Middlesbrough, TS1 9FT
Phone: 01642 245432
Email: dataprotection@middlesbrough.gov.uk