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Privacy notice - Supporting Families

Who are we and what do we do?


Middlesbrough Council has a Supporting Families programme that helps to improve the lives of families who have multiple, complex needs by providing co-ordinated help and support.

What type of personal data do we collect and how do we collect it?


We gather information directly from residents, from other Council services, and from partner organisations and Government departments. The information we use may include name, address, date of birth, gender, identifiers like National Insurance Number or NHS Patient Number, information about household makeup, finances, benefits, and debt, school attendance, health, children’s safeguarding and welfare, domestic abuse, and criminal convictions and offences.

How the Law allows us to use your personal data


We use personal data to help us provide services that are part of our ‘public tasks’ or ‘legal obligations’. We use ‘special category data’, such as health information, for ‘social security and social protection law’ purposes and to provide ‘health and social care’ services.

Some of the laws that allow us to use data in this way include the Childcare Act 2006, Children Act 1989 and 2004, Crime and Disorder Act 1998, Domestic Abuse Act 2021, Education Act 1996, Education and Skills Act 2008, Homelessness Reduction Act 2017, Localism Act 2011, NHS Act 2006, School Discipline (Pupil Exclusions and Reviews) (England) Regulations 2012, and the Welfare Reform Act 2012.

What is your personal data used for?


We use personal data to find families who have at least three of the below complex needs and working with them to provide co-ordinated help and support.

  1. Getting a good education
  2. Good early years development
  3. Improved mental and physical health
  4. Better managed substance use
  5. Improved family relationships
  6. Children safe from abuse and exploitation
  7. Families diverted from crime
  8. Safe from domestic abuse
  9. Secure housing, and
  10. Financial stability

Will your personal data be shared?


To help us find out who can be identified for the programme we share data with external Partners including other local authorities, health agencies, providers of commissioned services, voluntary and community sector, Government departments such as the Department of Work and Pensions, police, and other council services including early help, children’s care, youth services, family hubs, education, youth justice, revenues and benefits, domestic abuse, housing, public health, and recovery solutions.

We also share data with the Department for Education for evaluation of the programme.

How do we keep your personal data secure?


We use the following measures to ensure that your personal data is secure: data protection and security policies, information security incident reporting, data and device encryption, system and data access controls, user accounts and passwords, physical and environmental security, staff vetting practices, staff training and awareness, data back-ups, ICT network penetration testing, and business continuity and disaster recovery plans.

How long will we keep your personal data?


We only keep your data for as long as the Law requires it, and this is set out in our ‘Records Management Retention Schedules’.

Is your personal data processed overseas?


No, your personal data is processed and stored only in the United Kingdom.



We will not use this personal data for any direct marketing purposes.

What are your information rights?


Your Information Rights are set out in law and, subject to some exceptions, you have the:

  • Right to rectification - to ask for information to be corrected
  • Right to erasure - to have your personal data deleted
  • Right to object - to how your data is used
  • Right to restriction - to request limits on how your data is used
  • Right to portability - to request that we move your data to another organisation
  • Right of subject access - to request a copy of data the Council holds about you

Making a complaint


If you have any concerns about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office. Visit the website of the Information Commissioner's Office.



If you would like to discuss anything in this privacy notice or your information rights, please contact:

The Data Protection Officer
Middlesbrough Council
PO Box 500, Middlesbrough, TS1 9FT
Phone: 01642 245432
Email: dataprotection@middlesbrough.gov.uk