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Mental health emergencies

For emergencies, if you think you're in immediate danger of hurting yourself or someone else, call 999. If you've already hurt yourself, go to the nearest Accident and Emergency department.


If you're having an urgent mental health issue you should contact your GP straight away. You can search for a local GP to register with using the NHS website.

If you have an urgent mental health issue outside of normal GP practice hours, contact the out of hours service on 0300 123 1851. The out of hours service is open Monday to Thursday, 6pm to 8am, and from 6pm on Friday to 8am on Monday. They are also open all day on Bank Holidays.

If you already use local mental health services, your care plan will include details of what to do and who to contact if you are unwell, such as your care co-ordinator or key worker.


If you need urgent medical help (including in an emergency) you can also visit a walk-in clinic. Walk-in clinics are available for both registered and non-registered patients to use. They're open from 8am to 8pm, 7 days a week.

Appointments can be pre-booked or you can walk in and request an appointment. You can search for the closest walk-in clinic via the NHS website.


If GP advice is not available, you can visit NHS Choices online or call 111 for non-urgent medical advice.


The Samaritans offer a 24 hour helpline on 116 123 for confidential, non-judgmental, emotional support for people experiencing feelings of distress or despair, including those which may lead to suicide.

Teesside Samaritans also have a local office where you can talk to someone face to face.


The Mental Health Matters confidential helpline offers emotional support and guidance seven days a week, from 6pm to 6am, by calling 0800 052 7350.

Mental Health Matters can be contacted about a range of issues for which you may need emotional support, including bereavement, relationship problems, loneliness and stress. The helpline can provide ongoing support over a longer period of time, as well as supporting people who care for those with mental health needs.