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What do customers say about Connect?

"I just want to pass my thanks on to all the staff for their support and care over the past 5 years. The service is incredible and the staff have all been amazing, making a huge difference to myself and my wife."

"I cannot sing the praises enough of the 2 response officers that attended my home when I fell. They were absolutely outstanding. They stayed with me until the ambulance arrived and did a wonderful job making me feel safe and looked after. They went above and beyond, the service is fantastic."

"I'm pleased to say this was a wonderful support not just for my mam but for me too as her next of kin. She always wore her pendant on her wrist and if ever she needed assistance I would always be informed immediately by a member of the team. The staff were always pleasant and reassured mam when she spoke to anyone on the other end of the line. So again I would like to express my gratitude to all of the team members you're doing a fantastic job."

"I want to pass on my heartfelt thanks for the care and compassion given to mum."

"Words cannot express my gratitude to the two ladies who responded to my dad’s emergency call in the early hours of Friday morning. It was quite a traumatic experience, not only for my husband and me, but also or more so for my dad. You kept him calm and comfortable, and the kindness continued when the paramedics arrived. Many, many thanks to you both and to anyone else at the Centre involved in the kindness and care shown to my father and me. Thank you all once again."

"I just wanted to express my gratitude for all the help and support my husband and I have received from all of you. Every one of you who have answered my calls for help have arrived quickly and with unfailing good humour, and I really don’t know what we would do without you, it is a wonderful service. So thanks once again for all you do for us."

"It's a very good service and I feel at ease knowing you are just a ding dong away."

"It gives my daughter peace of mind when she goes out as I can ring for help if needed till she comes back."

"He doesn't use it often but when he needs them the response is quick."

"It's very easy to use and I feel better to know it's there."

"I would like to thank all the team for their quick response when installing equipment into a service user's property. The service user stated how happy she is with the service and how quickly it was done."

Want to know how Connect can help you? Call us on 01642 726009 or email controlroom@middlesbrough.gov.uk.