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Welfare and debt - information for veterans

Veterans' Gateway


Veterans' Gateway is the first point of contact for veterans seeking support. It's made up of a number of military charities and can put you in touch with organisations who can help further.

Phone: 0808 802 1212 (24 hours a day, 365 days a year)

WebsiteVeterans' Gateway website

Veterans' Welfare Service


The Veterans Welfare Service (VWS) is committed to enhancing quality of life for veterans and beneficiaries of Veterans UK pensions and compensation schemes, and all their dependants.

Phone: 0808 1914 218

WebsiteVeterans' Welfare Service website

Citizens Advice Middlesbrough


Citizens Advice Middlesbrough have a dedicated team who will help you to resolve the problems you have. From welfare benefit and debt problems, to housing, relationship and immigration issues, they'll be able to help you.

Phone: 0344 499 4110

WebsiteCitizens Advice Middlesbrough website

Middlesbrough Council - It's Your Right to Claim


If you're having problems with your finances there are many organisations that can help. You might find yourself in debt and unsure how to move forward, but there are a number of different ways to deal with your issues and the organisations listed below can give you information and advice.

Welfare Rights Unit

Phone: 01642 729242

Unclaimed Benefit Campaign

Phone: 01642 802303

WebsiteMiddlesbrough Council website

Citizens Advice (national)


There are many different kinds of financial help available for people in the Armed Forces, veterans, and their families. The Citizens Advice website can help you to find out what financial help might be available to you, depending on your situation. You can find organisations which might be able to help you further.

WebsiteCitizens Advice website



SSAFA provides financial, welfare, and emotional support to anyone who has served/or is still serving in the UK's Armed Forces and their immediate families.

SSAFA operates in conjunction with Army, Royal Navy, and Royal Airforce charities, The Royal British Legion, and also with civilian charities and organisations which may be able to assist.

Phone: 0800 731 4880

WebsiteSSAFA website

Jobcentre Plus


You can contact Jobcentre Plus about new benefit claims, existing benefit claims, and changing or cancelling an appointment.

There are two Jobcentre Plus offices in Middlesbrough, one in James Cook House, Middlesbrough and the other in Beresford Buildings, Thorntree.

Both offices work with a range of welfare benefits and credits claimants, including those on Universal Credit, Jobseeker's Allowance, Income Support, Employment and Support Allowance, and Carer's Allowance.

Middlesbrough Central Jobcentre Plus

James Cook House, Corporation Road, Middlesbrough, TS1 2BA

Phone: 0345 604 3719 (existing appointments only)

Middlesbrough East Jobcentre Plus

Beresford Buildings, The Greenway, Thorntree, Middlesbrough, TS3 9NB

Phone: 0345 604 3719 (existing appointments only)

WebsiteJobcentre Plus website



Stepchange offer free debt advice which is based on a comprehensive assessment of your situation. They then provide practical help and support for however long it’s needed.

Phone: 0800 138 1111

WebsiteStepchange website

The Officers' Association


The Officers’ Association provides support and advice to former officers and their dependents on a variety of matters including employment, finances, housing, health, wellbeing, volunteering, and maintaining a social life.

Phone: 020 7808 4175

WebsiteOfficers' Association website

Royal British Legion


The Royal British Legion can help to ease the burden of financial pressure for thousands of serving and ex-serving personnel every year. They provide specialist compensation advice, help with debt and emergency situations, and can support you through grant applications.

Phone: 0808 802 8080

WebsiteRoyal British Legion website

Money Advice Service


The Money Advice Service was set up by government and gives free and impartial advice.

Phone: 0800 138 7777

WebsiteMoney Advice Service website

Carers Together


Do you look after a relative, friend or neighbour? Does the person you care for and support have: a disability; an illness or health condition; a mental health problem; age related difficulties or an alcohol or drug problem?

If you need help, support, or information, contact Carers Together to talk confidentially to someone who understands your situation.

Phone: 01642 488977

WebsiteCarers Together website

Age UK Teesside


Age UK Teesside is a charity working to help older people in Middlesbrough, Hartlepool, Redcar & Cleveland, and Stockton. Their staff and volunteers campaign and help over-50s with their health and wellbeing, finances, and independence in their communities.

Phone: 01642 805500

WebsiteAge UK website