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Middlesbrough House Customer Centre

The Customer Centre at Middlesbrough House is only open to people with a pre-booked appointment.

Did you know that lots of our services are available online at any time of the day? You can pay your Council Tax, report environmental issues, get your bin collection dates, and much more. You can find full details of how to access our online services on the contact us page.

Contacts

For benefits, visit the benefits section, or call 01642 726006. Phone lines are open Monday and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Tuesdays, Thursdays, Saturdays, and Sundays.

For Blue Badges, visit the disabled parking page, call 01642 729184, or email bluebadge@middlesbrough.gov.uk.

For bus passes, visit the concessionary fares page, call 01642 726053, or email concessionaryfares@middlesbrough.gov.uk. You can also visit Middlesbrough House to talk to us about bus passes without making an appointment.

For Council Tax, visit the Council Tax section, or call 01642 726006. Phone lines are open Monday and Wednesday (10am to 4:30pm), and Friday (10am to 4pm). They are closed on Tuesdays, Thursdays, Saturdays, and Sundays.

For Environment Services, visit the report a problem page, or call 01642 726001.

For Estates, call 01642 728399.

For homelessness and housing support, call 0800 130 3667.

For Licensing, email licensing@middlesbrough.gov.uk.

For Parking Services, visit the parking section, call 01642 726003, or email parkingservices@middlesbrough.gov.uk.

For social care, call 01642 726004.

For Welfare Rights, call 01642 729242.

For any other enquiries, call the Contact Centre on 01642 245432.

Cash office

The cash office at Middlesbrough House is now closed except for our Estates customers. If you need to make a payment to the council, there are a number of different ways you can do it.

Alleygate keys

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Allotments

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Blue Badges

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Building and Development Control

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Bulky waste collections

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Bus pass

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Business Rates

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Council Tax

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Fines

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Housing Benefit overpayment repayments

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Invoices

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Licences

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Metz Bridge site rent and water

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Parking fines and bus lane fines

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Parking permits and season tickets

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Radar keys

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Replacement bins

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Taxi licences

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Address

The Customer Centre is located off Corporation Road and Elm Street in central Middlesbrough.

The full address is Middlesbrough House, 50 Corporation Road, Middlesbrough, TS1 2RH.