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Telecare Service

Telecare makes it possible for people to maintain an independent and dignified life in their own home by combining high-tech equipment and communication technology with care services.

Telecare equipment includes a range of sensors, detectors, monitors and alarms tailored to individual need. These include motion sensors that will detect if an individual has fallen, sensors to detect environmental dangers such as fire or gas, sensors which detect when a door has been opened, or bogus caller alarms.

The sensors are monitored by the 24 hour contact centre, 365 days a year, or can be set up to directly alert a family member or carer. Individuals can get help at any time by pressing their personal trigger. As soon as an alert is received, contact centre staff will act immediately.

Telecare lets people feel safe in their home, knowing that support is there. The service also gives carers and relatives the reassurance of knowing that someone is keeping a discreet eye on the person they care for.

For more information on Telecare, please call 0800 587 5184 or download our Telecare leaflet.

The Mick's House website has information on how to live independently for longer in your own home.


You may also be interested in the Connect Service, which provides emergency help and support 24 hours a day, seven days a week. Lots of people can benefit from Connect. It can help if you feel vulnerable or unsafe at home, have a disability or medical condition, or care for someone.

Find out more about Connect.