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Connect (personal alarm service)

Imagine not having to worry, knowing you're not alone and that help is always there.

What it is

Connect offers emergency help and support 24 hours a day, 365 days a year. It's simple to use and gives you added security and peace of mind. The service is committed to supporting people across Middlesbrough, helping them to remain safe and independent in their own homes.

You can download our leaflet for full details of the Connect service.

Who it's for

Connect can help if you:

  • feel vulnerable
  • feel unsafe at home
  • have a disability
  • have a medical condition
  • care for someone

Sometimes you just need to know that someone is there for you or your loved one if they're needed.

How it works

All equipment installed in your home allows you to alert our Contact Centre, which is located in Middlesbrough, if you have an emergency that you need help with.

Once the call is activated you can communicate with the customer advisors using the built-in speaker-phone, and they will assist you in the best possible way.


Doro - no landline required

The Doro is a device for everyone. It's a handset that gives you a panic button and phone all in one.

On the back of the device is an assistance key; when you push it, a call is made to the Contact Centre. When the assistance call is made, the device automatically goes in to hands-free mode.

A personal alarm bluetooth trigger is also available.

M-Care - no landline required

M-Care is the use of your own personal mobile telephone.

A Connect officer will visit your home and programme our contact centre number into your mobile device via speed dial.

Alarm unit - landline required

Connect alarm units are specifically designed to raise an alarm call from anywhere in your home by simply pressing the personal alarm pendant or the large illuminated red button on the unit.

Connect alarm units allow hands-free communication between you and the Contact Centre operator when an alarm call is raised.

Connect can also hold a key for you in our secure safe or arrange for a key safe to be installed.

How to get Connect

For more information, call the Connect service on 01642 726009. Staff are available 24 hours a day, 7 days a week, to answer all your questions. They can also arrange to visit you and demonstrate the service for free.

Alternatively, you can complete the online Connect request form and one of our staff will call you to discuss the Connect service.


  • Doro (no landline required) - £5.11 per week
  • M-Care (no landline required) - £3.12 per week
  • Alarm unit (landline required) - £4.09 per week

If you receive Pension Credit - Guaranteed Credit, there is currently no charge for the service.

You'll be provided with:

  • free installation
  • Connect equipment
  • 24 hour emergency response service, should you need it

We can also offer:

  • Additional pendants - £1 per week (Doro and alarm unit)
  • Daily assurance call - £0.85 per call
  • Key holding - £0.58 per week
  • Key safe installation - cost varies and is based on an assessment of your finances


We also offer a range of Telecare equipment, which makes it possible for people to maintain an independent and dignified life in their own home. Read more about the Telecare service.