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Staying Put Agency

Middlesbrough Staying Put Agency (SPA) is a home improvement agency. We offer specialist support and advice to older people, disabled people, and people on low incomes, to help them maintain, adapt, and improve their homes.

We run the Middlesbrough Handyperson Service, which offers essential repairs and adaptations, including minor plumbing and joinery repairs, grab rails, stair rails, and half steps.

We can also help take the worry out of organising house repairs, adaptations, or improvements with our private works service. We'll talk to builders on your behalf, and make sure the work is of a high standard.

We're here to make sure that vulnerable, disabled, and older people are not the victim of unqualified 'cowboy' builders, who carry out poor quality and unnecessary work. We work with Cleveland Police and Trading Standards to stop and catch these people. Find out what to do if you have problems with your home improvements.

Please note, if you're a social housing tenant, you should contact your landlord about adaptations or major repairs. Your landlord is responsible for making sure your home is kept warm and well-insulated in winter.

If you're worried about anti-social behaviour, please contact the Neighbourhood Safety Team.

The Staying Put Agency holds the Home Improvement Agency Quality Mark, which means we offer excellent care to our customers. All of our caseworkers are properly qualified, and we listen to what you have to say, and give you a choice about the help you get. We involve important people in your life, like your family, in decisions if you want. The Quality Mark also means the service is well run, keeps staff and customers safe, and keeps your records secure.

The Staying Put Agency is part of Middlesbrough Independent Living Services.

Our services

We have a wide range of in-house services, as well as a close network of partners. By taking a joined-up approach, we can offer a care and support package which gives consideration to each individual's housing, health, wellbeing, and quality of life needs.

Case studies

Case studies showing how the Staying Put Agency services have helped people in the local community.

Assistive technology

Assistive technology means devices or systems which can help you to do everyday things which might be hard or impossible otherwise.

Caseworker team

Providing comprehensive information and advice on home adaptations and equipment

Greggs Foundation

The Greggs Foundation hardship fund makes small grants to individuals and families in extreme financial need.

Handyperson service

Many people want to stay in their own homes as they grow older or their circumstances change.

Hoarding disorder

Compulsive hoarding involves collecting a large amount of items, and being unable or unwilling to get rid of them.

Hospital to home

When people no longer need hospital care, being at home is the best place for them to continue their recovery.

Major adaptations

If you're disabled and need to make changes to your home, our major adaptations service could help.

Private works service

Our private works service is a project management service to help with your building and home improvement works.


The Rekindle digital inclusion service can give you the skills and confidence to get online and use digital technology to improve your life.

Seasonal support

Information and advice on how to stay independent and safe at home throughout the year, including support from the winter warmth service.

Staying included

Staying Included is a service based around you, which can help you gain more control and have more choice.