We received a referral about a 60 year old man with mental health issues, who had a leaking tap in his kitchen.
Our caseworker arranged a home visit and it quickly became clear that the tap was not the only problem. Mr W had no gas or electricity, and his house was run-down and in desperate need of a deep clean. Due to his mental health issues and struggling with the loss of his father many years ago, he couldn't come to terms with looking after himself properly and cleaning his home. He hadn't paid his bills and didn't read his post, so his debt was increasing by the day.
We discovered that the kitchen tap wasn't just leaking, it was constantly stuck on the maximum. We arranged for a plumber to visit and the tap was replaced due to its age and condition. We also arranged for Mr W's home to be deep-cleaned via our hoarding intervention service. We arranged for a charity called DISC to visit Mr W, and they provided support to help him get back on track with looking after himself and keeping his property clean.
We also provided support to Mr W around his financial situation. We helped to get an agreement plan put in place with his electrical company, and electricity was restored to the property. Mr W was provided with various energy efficiency measures which were funded by the charity National Energy Action and have helped him to save money on his household bills throughout the year. We also provided him with a hat, gloves, thermal blanket, slow cooker, and microwave as part of our winter warmth scheme.
We keep in touch with Mr W and it is obvious to see how much our intervention has helped, his mental health has improved, his property is kept clean, and above all Mr W is more confident.