Pay Icon

Benefit advisors in the community

Our advisors can give you advice and support on a range of issues - please come and talk to us.

We can:

  • check your entitlement for Council Tax discounts and exemptions
  • help you make a claim for Housing Benefit and Council Tax reduction
  • give you advice if you are struggling to pay your Council Tax. We can advise you on what you need to do and arrange suitable instalment plans and direct debit dates  
  • help you to report a change in your circumstances affecting your Council Tax account and/or your Housing Benefit/Council Tax Reduction claim  

Hemlington Library, The Viewley Centre

Tuesday 9.30am - 4pm (closed 12.30pm - 1.30pm)

Thursday 9.30am - 4pm (closed 12.30pm - 1.30pm)

The Southlands Leisure Centre, Ormesby Road

Wednesday 9am - 4pm (closed 12pm - 1.00pm)

Thursday 9am - 4pm (closed 12pm - 1.00pm)

Thorntree Hub, Birkhall Road

Wednesday 9am - 4pm (closed 12pm - 1pm)

Friday 9am - 4pm (closed 12pm - 1pm)


Please note, if you visit any of the above places when a benefit advisor isn't available, you won't be able to leave your documents with anyone. Instead, please send us your documents using the online form.

When there is no benefit advisor available to speak to, you can still make a claim for Housing Benefit and Council Tax Reduction, or report a change of circumstances, using any of the public computers in Middlesbrough.