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Make a claim online

Please note, we can only process applications for new claims from residents living in the area covered by Middlesbrough Council. No further action will be taken on claims for addresses outside the area. To check that your address falls into this local authority, please use the GOV.UK postcode checker.

Eligibility

You may qualify for Housing Benefit or Council Tax Reduction depending on:

  • your income
  • any savings you may have
  • the size of your household
  • any non-dependants living at the address

You can use the GOV.UK benefits calculators to check your potential entitlement to Housing Benefit, however this is only an estimate and not a guarantee of the amount you'll receive.

Providing evidence to support your claim is as important as submitting the claim itself. Without your evidence, your claim won't be valid and you won't receive Housing Benefit and/or Council Tax Reduction.

Providing evidence to support your claim is as important as submitting the claim itself. Without your evidence, your claim won't be valid and you won't receive Housing Benefit and/or Council Tax Reduction.

You must provide the information we need to process your claim within one calendar month of the date you submit your claim, otherwise your claim will be withdrawn and you won't receive Housing Benefit and/or Council Tax Reduction.

We may need some more information to work out your claim. If we do, we'll write to you.

The evidence below can be submitted as part of your claim by attaching it to the claim form, or you can submit it to us within one calendar month of sending your claim, using the link below (under 'Submitting your supporting evidence online').

We need to see proof of identify for the household. Documents that can be accepted as proof include:

  • Passport
  • Driving licence
  • Marriage certificate
  • Birth certificate (issued at least two years ago)

We need to see proof of National Insurance number for you and your partner. Documents that can be accepted as proof include:

  • A National Insurance card/letter
  • DWP letters
  • P45, P60 or payslips
  • Pension letters

We need to see proof of rent for any Housing Benefit application, unless you're a Thirteen Group (formerly known as Erimus Housing) tenant. Documents that can be accepted as proof include:

  • a copy of your tenancy agreement
  • a recent rent letter

We need to see proof of income for everyone in your household. Documents that can be accepted as proof include:

  • the last five weekly, three fortnightly, or two monthly payslips for anyone in employment
  • a copy of latest audited accounts for anyone self-employed or a completed self-employed form if audited accounts aren't available yet.
  • a copy of student income (a full breakdown showing all components) and a student exemption certificate

We need to see proof of capital, savings, shares, and investments. Documents that can be accepted as proof include:

  • if capital is in excess of £6000, you'll need to provide evidence of your last two monthly bank or building society statements, property or land deeds, share and unit trust certificates

We need to see proof of childcare costs. Documents that can be accepted as proof include:

  • the childcare costs form, which should be printed, completed and stamped by your childcare provider, then returned to us

The easiest way to submit your evidence to us is online, either as part of your claim form, or using the link below (under 'Submitting your supporting evidence online').

If you can't upload your evidence online you can bring it to the Contact Centre at Middlesbrough House, 50 Corporation Road. The Contact Centre is open from 8:30am to 4:30pm Monday to Thursday and 8:30am to 4pm on Friday. Alternatively, you can take your supporting documents to one of our benefit advisors in the community.

Submitting your supporting evidence online

The evidence you need to support your claim should be sent to us within one calendar month of you submitting your claim. Please use the additional document upload form.

Providing evidence to support your claim is as important as submitting the claim itself. Without your evidence, your claim won't be valid and you won't receive Housing Benefit and/or Council Tax Reduction.

You must provide the information we need to process your claim within one calendar month of the date you submit your claim, otherwise your claim will be withdrawn and you won't receive Housing Benefit and/or Council Tax Reduction.

Making a claim

You'll need the following information available when you make a new claim:

  • your National Insurance number
  • the rent charge as shown on your tenancy agreement
  • details of all income and savings for you and your partner (if applicable)
  • details of all income for anyone else who lives with you (who you don't receive Child Benefit for)
  • the annual amount of Council Tax you have to pay (if known)

Housing Benefit and Council Tax Reduction are normally paid from the Monday following the date you submit your claim online.

Apply

Apply for Housing Benefit and/or Council Tax Reduction

To protect your security, the claims system will time out if it's inactive for more than 60 minutes.

I started making a claim more than 14 days ago and didn't finish it but now I can't log back in to complete it, what happened?

For security reasons, we can only hold incomplete or unsubmitted claims for a period of 14 days from the date they're first started. If your claim isn't completed and submitted within this time, it's removed from the system and will need to be started again.

I've forgotten my tracking reference, can you retrieve it?

We recommend you make a safe note of your tracking reference when you apply as we're unable to retrieve it.

The tracking reference would have been displayed on screen when you saved or submitted your claim. If you entered an email address as your contact details, you would also have been sent an email which will confirm the tracking reference. Your tracking reference is case sensitive and must be entered exactly as it appears.

I have an issue with my claim form; what can I do?

If you can't complete the form because you don't understand one of the questions, please contact us on 01642 726005 and we'll try to help.

If you're experiencing technical problems and can't fully complete the form without encountering problems, please contact us via email to rbsupport@middlesbrough.gov.uk and we'll try to help.

Due to the many different software and hardware differences that may be involved in the device you are using to access the form, we can't offer personalised technical guidance.

My address doesn't show up in the property list; what do I do?

There are many different reasons for this:

  • the property isn't within the Middlesbrough Council area and you'll need to claim through the correct authority (you can check which local authority area you reside in using the GOV.UK postcode checker)
  • the property is a new build within Middlesbrough and we've not received notification from the Valuation Office Agency to tell us it has been completed/amended
  • you may live in a static caravan on a site which the Royal Mail doesn't recognise as separate residential accommodation
  • you can type your address manually on the form by selecting 'I don't know the postcode' and then 'enter an address manually'