Report it

Food hygiene and safety

Food poisoning, food hygiene or concerns about food

Environmental Health Officers investigate reports of illness and outbreaks of infectious disease, concerns about hygiene standards in Middlesbrough food businesses, and complaints about food purchased in Middlesbrough.

To report a concern about any of the above issues, please use the online food and consumer protection form.

Using the online form

  • Choose the business you'd like to make a report about, either by locating it on the map or typing in the postcode (you can use Google to look up the address if you don't know it)
  • Please note, you aren't able to 'Filter type of issue' as for confidentiality reasons, we don't show the locations of food and consumer protection reports
  • Once you've found the business, click 'Next'
  • Choose 'Food & Consumer Protection' for 'Type of issue'
  • Choose all those which apply from the following options:
    • concern about a food business in Middlesbrough - for example, if you have evidence that the business is unhygienic
    • concern about food purchased in Middlesbrough
    • suspected food poisoning or other illness
  • Give details of your complaint, and attach any photos you have as evidence
  • Confirm the details of the business which you selected on the previous page
  • Click 'Next'
  • Type in or confirm your personal details, or choose to make an anonymous report
  • Click 'Submit'

Alternatively, you can call 01642 726001.

Learn more about food poisoning.


Food hygiene rating scheme

The food hygiene rating scheme helps customers to make an informed choice about where to eat or shop by providing information about a business’s hygiene standards. 

Hygiene ratings range from '0' if urgent improvement is required through to '5' which shows very good hygiene standards. All food hygiene ratings are published online and businesses are given a window sticker showing their rating.

Learn more about food hygiene rules.


Food allergens

In the UK there are around 2 million people with a food allergy. Allergies to particular foods, or ingredients in food, can cause allergic reactions ranging from mild to severe symptoms.

Food businesses are legally obliged to provide clear and accurate information about allergenic ingredients in their products. This includes clear information in the list of ingredients on the label of pre-packed foods. For foods sold without packaging, such as restaurant, café and takeaway meals, allergen information must be available to the consumer on request.

For more information visit:

Anaphylaxis Campaign
Food Standards Agency
NHS choices


Food labelling

The information supplied with a food product, either on a label or menu, must be accurate and comply with the requirements of Regulation (EU) No. 1169/2011 on the provision of food information to consumers and the Food Information Regulations 2014.

To learn more about food labelling, complete the Food Standards Agency’s food labelling e-learning course.

Related documents and resources